Privacy Policy

How we use your information

This privacy policy tells you what to expect when Kohera Limited collects personal information.

It applies to information we collect about people who use our services, for example: Kohera Limited staff and partners.

The way we use information

We use the information you provide about yourself or provided by your organisation only to support the provision of our services. We do not share this information with outside parties except to the extent necessary to complete the delivery of add-on services which have been requested by an individual or organisation.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We have to hold the details of the people who have requested our service in order to provide it. However, we only use these details to provide the service the person has requested. This applies to Kohera Limited's staff and partners.

Kohera Limited may issue passwords to people who have requested them or to employees of organisations who have requested them to be provided. In most cases this requires some personal information in order for the process to be successful.

We will not share any of the information you provide with any third parties for marketing purposes or store any of your information outside of the United Kingdom and the EU. The information you provide will be held securely by us and/or our data processors (Kohera Limited's support staff).

We will use the contact details you provide to us to send you information relevant to your contract with Kohera Limited.

Comments

If users leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Individual rights

You have rights as an individual which you can exercise in relation to the information, we hold about you.

You can read more about these rights here.

Complaints or queries

Kohera Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you want to make a complaint about the way we have processed your personal information, you can contact us at enquiries@kohera.co.uk.

People who make a complaint to us

If we receive a complaint, we will make up a file containing the details of the complaint. This could contain the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. It is likely we will have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us, we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Access to personal information

Kohera Limited tries to be as open as it can be in terms of giving people access to their personal information. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Individuals can find out if we hold any personal information by putting the request in writing by email to enquiries@kohera.co.uk.. We require 14 days to respond to this request.

If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to Kohera Limited for any personal information we may hold you need to put the request in writing by email to enquiries@kohera.co.uk. We use this procedure to better safeguard your information. We require 14 days to respond to this request. We may first advise you to contact Kohera Limited client support or your organisation.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or by email.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting help@kohera.co.uk. We require 14 days to respond to this request.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Disclosure of personal information

In most circumstances we will not disclose personal data without consent. However, there are some circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics; our instructions to staff on how to collect, use and delete personal data; and how we check that the information we hold is accurate and up to date.

Visitors to our websites

When someone visits kohera.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.